General terms of sale

Last updated: 11 May 2026. These terms supersede any previous version.

These general terms of sale (hereinafter "Terms") apply to any order placed with Oficio Ltd or Oficio France SASU, in particular through the following websites:

1. Definitions

In these Terms, the following terms have the meanings set out below:

• Seller: depending on the website and the context of the order, Oficio Ltd (a company incorporated in the United Kingdom) or Oficio France SASU (a company incorporated in France). The contracting entity is specified on the quotation and the purchase order.
• Customer: any natural or legal person, professional or consumer, who has accepted a quotation or validated a purchase order with the Seller.
• Websites: all websites operated by Oficio Ltd or Oficio France SASU, namely print-and-web.com, impressioncartes.fr, mailingpostal.net, multi-pages.com and lumacards.com, as well as any other website that may be added.
• Quotation: written estimate provided by the Seller to the Customer, including the description of the services, quantities, indicative lead times and price.
• Purchase order: document confirming the Customer's agreement on the quotation and authorising the start of production.
• Proof (BAT): final validation file submitted to the Customer for approval before printing.
• Subcontractor: any external service provider to whom the Seller entrusts all or part of the production.

2. Identification of the seller

Oficio Ltd (United Kingdom)

Registered office: 64 Nile Street, London N1 7SR, United Kingdom.
Company registered in the United Kingdom on 17 June 2020 under number 12676003.
VAT number: GB357610493.
Contact: via our contact form.

Oficio France SASU

Registered office: 61 rue de Lyon, 75012 Paris, France.
Company registered in France on 31 December 2025.
Paris Trade Register: 999 196 256.
Intra-Community VAT number: FR11999196256.
Contact: via our contact form.

3. Scope and acceptance

These Terms govern all contractual relations between the Seller and the Customer for any order placed on one of the Websites, by e-mail or by any other means.

Signing the purchase order, accepting the quotation in writing (including by e-mail) or paying a deposit or full payment, constitutes full and irrevocable acceptance of these Terms. They prevail over any general purchasing conditions or other provisions issued by the Customer, except with the explicit written consent of the Seller.

The Customer declares that they have read these Terms before placing any order and acknowledges that they have all the legal capacity necessary to contract.

4. Products and services

The Seller offers printing services, graphic design, postal routing, plastic card personalisation and any service related to the printed communication of businesses, associations and public bodies.

The essential characteristics of the products and services are described on the Websites and specified in the quotation. The Seller endeavours to ensure the accuracy of the photos and colours displayed online, but these are provided for guidance only. For precise colour verification, the Customer may request a contractual proof (charged separately).

5. Quotations and purchase orders

Quotations are free and without commitment. Unless otherwise stated, their validity is 30 days from issue. After this period, the Seller reserves the right to amend the prices.

Acceptance of the quotation by the Customer (signature, return by e-mail or online validation) triggers the issue of a purchase order. Production starts only after receipt of payment (or deposit) and validation of the technical file by the Seller.

Any modification requested by the Customer after acceptance of the quotation may result in an adjustment of the price and lead times. Such modifications will be the subject of an amendment or a new purchase order.

The Seller reserves the right to cancel an order in the event of a problem (in particular: non-compliant files, doubt about the legality of the content, non-payment). In such a case, any sums already paid will be refunded to the Customer.

6. Prices and payment terms

Prices are stated in euros (€), excluding VAT (excl. VAT) and inclusive of all taxes (incl. VAT) where applicable. The applicable VAT depends on the contracting entity and the place of delivery.

The price is payable upon ordering, by: bank transfer, credit card or PayPal. An invoice is issued at the end of production and sent to the Customer by e-mail.

File handling fees: file opening, follow-up and processing fees, calculated on a basis of 5.5% to 20% of the total HT amount of the order, may be applied and included in the net amount of the purchase order or invoice.

Late payment penalties: in the event of default or late payment, penalties are payable as of right, without prior formal notice, at the legal interest rate in force, increased by five points. For business Customers, a fixed recovery indemnity of €40 is due in accordance with article L. 441-10 of the French Commercial Code (where applicable).

In the case of successive orders, failure to pay an instalment authorises the Seller to suspend ongoing deliveries until the outstanding balance is paid in full.

7. Graphic design

Any graphic design service includes two rounds of corrections per page or per file. Corrections beyond this limit are charged at €15 excl. VAT per additional round.

Design projects discontinued at the Customer's initiative after the work has started are invoiced at 100% of the amount initially agreed.

Creations produced by the Seller are governed by intellectual property law. Unless otherwise stated in writing on the purchase order, source files (native files) remain the property of the Seller. The transfer of source files may be negotiated separately.

Unless the Customer expressly objects in writing, the Seller reserves the right to use the creations for promotional purposes (portfolio, customer references, communication).

8. Documents and proof (BAT)

The files and documents entrusted by the Customer (visuals, fonts, databases, etc.) remain the Customer's responsibility. The Customer must, where appropriate, take all necessary measures (backup, insurance) against loss, theft or damage to these elements. The Seller cannot be held responsible for damages to these documents during the work, whether entrusted to the Seller or to its subcontractors.

The Customer undertakes to comply with the deadlines for delivering the files necessary for production and to inform the Seller of any potential delay.

Proof (BAT): before printing, a proof is sent by e-mail (in PDF format) to the Customer for validation. The Customer's approval of the proof (signature or validation by e-mail) authorises the Seller to start production. Any modification or correction requested after acceptance of the proof shall be invoiced at the level of the additional costs incurred.

The PDF proof allows verification of layout and text. To validate colour, the on-screen proof is not suitable: a physical contractual proof must be requested (charged separately). The Seller cannot be held responsible for incorrect viewing of the proof due to inappropriate software or screens.

9. Production and printing

A quality control is carried out on every order before shipment. The Seller undertakes to comply with the announced lead times but cannot guarantee delays due to breakdowns or machine stoppages occurring at its subcontractors.

Print tolerances: in line with professional printing industry practice:

• A cutting deviation of up to 2 mm is considered acceptable and cannot give rise to a claim.
• A bleed margin deviation of up to 1 mm is considered acceptable.
• Slight colour variations compared to the screen or to a previous run are inherent to the printing process and cannot give rise to a claim, unless a contractual proof was previously validated.

10. Postal mailing services

Postal routing and mailing deposit services are subject to a detailed quotation including the postage cost at the date the quotation is issued.

Postage: postal rates may change (in particular by decision of La Poste or the relevant postal operator). Any increase between the validation of the quotation and the actual deposit will be passed on to the Customer. The Customer then has the choice between: (a) paying the postage surcharge so that the Seller proceeds with the deposit, or (b) collecting the printed documents and organising the postage themselves, paying only for the printing and routing services.

Databases: the Customer is solely responsible for the quality, legality and up-to-date nature of the databases provided to the Seller. The Seller cannot be held responsible for a low return rate, incorrect or incomplete addresses, or recipients who have moved.

Full payment for services and postage remains due once the mailings have been carried out, regardless of return rates or NPAI ("Does Not Live at Address Indicated").

11. Delivery and lead times

Deliveries are made to the addresses indicated on the purchase order, within the agreed geographical area. Any additional or modified address must be communicated to the Seller by e-mail no later than 48 hours before the delivery date.

Delivery times: times are given for guidance only. A delay cannot result in cancellation of the order or in damages.

Specific periods: lead times may be extended during weeks 1, 32, 33, 34, 35, 51, 52 and 53, as well as on public holidays.

Specific areas: deliveries to Corsica, Overseas Territories and outside metropolitan France may incur additional costs, which are specified in the quotation.

Transport damage: in the event of damage, loss or shortage observed on delivery, the Customer must lodge a reasoned complaint with the carrier within three working days of delivery, and inform the Seller by e-mail.

12. Right of withdrawal

In accordance with article L. 221-18 of the French Consumer Code (and equivalent UK consumer protection rules), the consumer Customer (non-professional) has a period of 14 days from the conclusion of the contract to exercise their right of withdrawal, without having to give a reason.

This right is exercised via our contact form by specifying the order reference.

Exception: in accordance with article L. 221-28-3° of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the Customer's specifications or clearly personalised. The majority of the Seller's services (personalised printing, validated proof) fall into this category: if production has started, withdrawal is not possible.

Processing fees: if a proof has already been sent to the Customer at the time of the withdrawal request, a flat fee of €15 excl. VAT may be retained to cover the costs already incurred.

13. Complaints and warranty

Any complaint regarding the quality of an order must be sent to the Seller via our contact form within 14 days of delivery, accompanied by the necessary supporting documents (photos, defective samples).

Depending on the nature and seriousness of the defect, the Seller may offer:

• a partial or full reprint at the Seller's expense,
• a credit note or commercial gesture proportionate to the defect,
• a partial refund of the service.

No full refund can be obtained for a service that has been performed, delivered and retained by the Customer.

14. Personal data and GDPR compliance

14.1 Data collected as part of the commercial relationship

To execute orders, the Seller collects and processes the Customer's personal data (surname, first name, address, e-mail, telephone, payment data) for the following purposes: order and invoice management, delivery, after-sales service, compliance with legal and accounting obligations.

This data is kept for the time necessary to perform the contract, plus the legal retention periods (in particular 10 years for accounting documents).

14.2 Data entrusted as part of mailing services

When the Customer entrusts the Seller with a database containing information relating to third parties (for example its own customers or prospects), the Seller acts as a processor within the meaning of the GDPR, with the Customer remaining the data controller.

The Seller undertakes to:

• process this data only within the scope of the Customer's instructions and for the purpose set out in the purchase order,
• limit access to the data to authorised persons only,
• implement appropriate technical and organisational measures to ensure security and confidentiality,
• delete or anonymise the data at the end of the service, unless otherwise instructed by the Customer,
• cooperate with the Customer to respond to data subject requests (rights of access, rectification, erasure, etc.).

14.3 Customer's responsibility

The Customer warrants that the data they transmit has been collected and is processed in compliance with the applicable regulations, in particular the General Data Protection Regulation (GDPR) and any national implementing laws. The Customer is solely responsible for informing the data subjects and obtaining their consent where applicable.

14.4 Exercise of rights

Any data subject may exercise their rights (access, rectification, erasure, objection, restriction, portability) by using our contact form or by consulting our privacy policy.

15. Intellectual property

All elements present on the Websites (texts, graphics, logos, photographs, videos, icons, source code) are and remain the exclusive property of the Seller or its partners. Any reproduction, exploitation, redistribution or use, in whole or in part, without prior written authorisation from the Seller, is strictly prohibited.

By placing an order, the Customer declares and warrants:

• to hold the copyright or the necessary authorisations for all elements (texts, visuals, fonts) entrusted to the Seller,
• to assume full responsibility for any prejudice resulting from a violation of copyright, image rights or third-party rights.

The Seller cannot in any case be held responsible for such a violation and reserves the right to refuse or interrupt an order in the event of legitimate doubt.

16. Force majeure

The Seller cannot be held responsible for breaches of its obligations resulting from a case of force majeure, in particular: fire, flood, natural disaster, pandemic, interruption in the supply of energy or raw materials, total or partial strikes hindering the operation of the Seller or its subcontractors (transport, postal services), major cyberattack.

The occurrence of a case of force majeure suspends the performance of the Seller's contractual obligations for the duration of the event. If the impediment lasts more than 60 days, either party may terminate the contract without compensation on either side.

17. Liability

The Seller's liability can only be engaged for direct damages resulting from a proven fault of the Seller, to the exclusion of any indirect damages (loss of turnover, loss of clientele, damage to image).

In any event, the total amount of the Seller's liability is limited to the excl. VAT amount of the order concerned.

18. Amendments to the Terms

The Seller reserves the right to amend these Terms at any time. The terms applicable to an order are those in force on the date of validation of the purchase order.

The most recent version of the Terms is permanently accessible at www.oficio.ltd/terms-of-sale.html.

19. Governing law and disputes

These Terms and the orders that result from them are governed by:

• English law when the contract is concluded with Oficio Ltd,
• French law when the contract is concluded with Oficio France SASU.

The contracting entity is specified on the quotation and the purchase order.

Amicable resolution: in the event of a dispute, the parties undertake to seek an amicable solution as a priority. The Customer may send their complaint via our contact form.

Consumer mediation: in accordance with article L. 612-1 of the French Consumer Code, the consumer Customer may, after a written complaint that has remained unanswered satisfactorily within two months, have free recourse to a consumer mediator for the amicable resolution of the dispute.

Competent courts: failing an amicable agreement, any dispute will be brought:

• before the competent courts of London (United Kingdom) for contracts concluded with Oficio Ltd,
• before the competent courts of Paris (France) for contracts concluded with Oficio France SASU.

For consumer Customers, the legal rules of territorial jurisdiction remain applicable.

20. Contact

For any question regarding these Terms or an order:

📧 Our contact form
🌐 Corporate website: www.oficio.ltd